Acorn will not condone or tolerate even isolated instances of individuals falling below our expected high standards of conduct.' It told Which?: 'Notwithstanding our reservations about the nature of the data that Which? has obtained, we are investigating the concerns raised. Which? has reported its findings to the industry body, the British Healthcare Trades Association (BHTA).Īcorn Stairlifts says it is disappointed with the findings and that they no way reflect the extremely positive feedback that it consistently receives both from customers and its sales team. In fact this practice is now considered illegal.'
#Acorn stair lift for sale code#
The tactics used also go against Acorn's own code of conduct, which says that 'prices are NOT only available today and this kind of selling technique will not be tolerated by Acorn. Which? believes that the practices it found could well be in breach of these rules. Shameless stairlift claimsĪcorn salespeople also made dubious claims to bag a sale, such as an assertion that Acorn produces 'the most reliable stairlift available'.Īnd they weren't above badmouthing competitors, saying - incorrectly - that Age UK and Companion stairlifts have seatbelts that can't be used by people with arthritis, and that Acorn is the only company to manufacture its product in Britain.Ĭonsumer law prohibits traders from using misleading, underhand or aggressive tactics to influence a customer's decision. Find the best and worst places to buy stairlifts from brands such as Stannah and Age UK, as rated by stairlift owners, and discover the stairlift supplier we've just made a Which? Recommended Provider. These findings follow a Which? survey in in July 2018 that found more than one in three people buying a stairlift from Acorn felt pressured to buy one.ĭon't put up with unscrupulous sales practices. However, the same discount was then also available at a later date. In Which?'s snapshot mystery shop of three Acorn Stairlift sales pitches we found examples of pressure selling on two visits.ĭodgy tactics also included offering a 10% discount as an incentive for the customer to sign up that day. U2022 asking for an immediate decision on buying a reconditioned stairlift u2022 calling a 'mate' in the office before offering a 20% discount u2022 requesting a refundable £500 deposit there and then. Which? has caught one of the UK's largest stairlift companies, Acorn Stairlifts, using pressure tactics to try to convince elderly home owners to make a decision on-the-spot.
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